These General Terms and Conditions govern all passenger transport and transfer services provided by VieTransfer (hereinafter referred to as the "Contractor") within Austria and to neighboring countries. Any terms and conditions of the customer (hereinafter referred to as the "Client") that deviate from these General Terms and Conditions shall not apply, even if the Contractor does not expressly object to them. Deviations from these terms require the prior written consent of the Contractor. By placing an order, the Client acknowledges and agrees to these General Terms and Conditions. A contract is concluded only upon confirmation of the booking by the Contractor.
This Privacy Policy applies to personal data that we collect, use and process in connection with our services, including through our websites, booking systems and other digital services (collectively, the "Services"). This Privacy Policy does not apply to how third parties or users of our Services independently collect or process personal data. By booking a service with us, you agree that your personal data will be processed in accordance with this Privacy Policy.
The Contractor is committed to protecting the Client's personal data in accordance with applicable data protection laws, including the GDPR. Personal data is used solely for the purpose of processing bookings, providing services and improving service quality. Personal data will not be shared with third parties unless required by law or expressly authorized by the Client.
When using our Services or making a booking, we may collect the following information:
Payment for the completed journey must be made immediately after the service has been provided, directly in the vehicle or as otherwise agreed. Accepted payment methods include cash (EUR) and common credit or debit cards. If card payment is selected but cannot be completed due to insufficient funds or technical issues, the amount must be paid in cash. All stated prices are fixed prices, gross amounts and include statutory VAT.
The Client may cancel a booking at any time. The following cancellation fees apply:
Waiting time may be charged at a rate of €15 per hour, unless otherwise agreed. For airport pickups, a waiting time of up to 45 minutes after the scheduled arrival time is included.
Invoices are payable immediately unless otherwise agreed. A payment period of 14 days applies. Payments are considered received when credited to the Contractor's account. In the event of late payment, default interest of 5% above the base interest rate will be charged.
The Contractor undertakes to provide services with due care and professional diligence. Liability exists only in cases of intent, gross negligence or breach of essential contractual obligations. All vehicles are insured in accordance with applicable insurance regulations. The Contractor is not liable for delays caused by traffic, weather, road closures, accidents or force majeure.
The Client must comply with all applicable laws and regulations. Smoking in vehicles is prohibited. The Client must ensure safe transport of children and must not endanger other passengers or property. Any damage caused by the Client or transported items is the Client's responsibility.
The Client must provide accurate and complete information when placing a booking. Incorrect or incomplete information releases the Contractor from liability. The Contractor may refuse transport or adjust the price if circumstances change.
Austrian law applies exclusively. Place of jurisdiction and place of performance is Vienna, Austria. If any provision of these Terms is found to be invalid, the remaining provisions shall remain unaffected.