Privacy Policy

Last updated: 2026

VieTransfer ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent and lawful manner.

1. Information We Collect

We may collect the following types of personal data when you use our website or make a booking:

• Personal information: name, email address, phone number
• Booking details: pickup and drop-off locations, date, time, flight information
• Payment information: processed securely by third-party payment providers (we do not store credit card details)
• Technical data: IP address, browser type, device information, pages viewed
• Communication data: messages sent through contact forms, WhatsApp or email

2. How We Use Your Information

Your personal data is used to:

• Process and confirm your booking
• Communicate with you regarding your transfer
• Provide customer support
• Improve our website and services
• Maintain internal administrative and accounting records
• Comply with local laws and regulations

We do not sell or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Contract necessity: to provide the transfer service you requested
• Legitimate interests: communication, fraud prevention, service improvement
• Legal obligations: accounting, tax and regulatory requirements
• Consent: when you voluntarily submit data (e.g., contact forms)

4. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyze website performance, and enable essential website functionality. You can disable cookies at any time through your browser settings.

5. Data Storage & Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. Your information is stored securely and only for as long as necessary to provide services, comply with legal requirements or resolve disputes.

6. Sharing Your Information

We may share your data with trusted third parties only when necessary:

• Professional drivers assigned to your booking
• Payment processors
• IT service providers (hosting, email servers)
• Legal authorities if required by law

7. International Data Transfers

If data is processed outside the European Economic Area, we ensure appropriate safeguards in accordance with applicable data protection law.

8. Your Rights

You have the right to access, rectify, erase, restrict processing, data portability and object. Contact us using the details provided on this website.

office@vietransfer.at

9. Retention

We retain personal data only as long as necessary for the stated purposes or as required by statutory retention periods.

10. Contact